top of page

FAQ

  • How can I track the my order?
    You will receive an order tracking number from us when we ship your product. At that time, you can log in Aupost website https://auspost.com.au/mypost/track/#/search and enter your logistics tracking number for real-time tracking.
  • Where do you ship to?
    We ship Australia wide using Australia post.
  • How long does shipping take?
    Shipping is done via Australia post with 2 options, standard postage please allow 3-7 working days for your package to arrive. Express Postage expected 1-3 working days. Please note times may vary depending on Australia Posts’ schedule and demand.
  • Where can I purchase your products?
    All products we advertise on our Facebook page & Instagram are available for purchase on our website: oz-vape.com
  • What is your return and refund policy?
    Due to the nature of the products once they have been opened we will not accept returns. For any faulty products we have a 100% money back guarantee. All you need to do is email us with your order number and photos of the faulty device and we will process your refund.
  • How can I become a promoter?
    For any promotions or collaborations please message us via Instagram directly or email us via our email info@oz-vape.com
bottom of page